One of the benefits of being a Fast Track student at Babson’s MBA school, is access to great professors like Tom Davenport. Professor Davenport runs the Working Knowledge Research Center at Babson. Recently, I was lucky enough to attend one their semi-annual conferences. Look out for lots of blog posts on my take aways from the event.
One of the most interesting discussions was provided by Cass Sunstein, professor from Harvard Law School. Professor Sunstein in collaboration with Richard Thaler has written a book Nudge. As Professor Sunstein described his efforts to get the book published, he initially called the book Libertarian Paternalism, which many book editors passed on. Eventually they called it Nudge and now I’m telling you that you must read it!
Libertarian Paternalism’s premise is that by architecting the choices that people are given, providing easy, one click opt-out and transparency throughout the process, populations and groups can be nudged into actions that are beneficial for them and society. For example:
The key ideas to Nudge are:
So what does all of this have to do with knowledge management? Well in my last post I spoke about Culture 2.0. Using the concepts in Nudge around architecting the choices that employees have in each area, I think you can improve the odds of success of building a Culture 2.0 program.